Delivery Policy
Effective Date: March 6, 2025

At Pureali, we are committed to delivering your orders promptly and securely. This Delivery Policy outlines the terms and conditions for shipping and delivery of your products purchased from our website.

1. Shipping Methods
We offer a variety of shipping methods to meet your needs. The shipping method and costs will be determined at checkout based on the destination and delivery preferences you select. Shipping options may include standard, expedited, and express services.

2. Delivery Timeframes

  • Domestic Orders: Typically, domestic orders are delivered within 3-7 business days depending on your location and the shipping method chosen.
  • International Orders: Delivery times for international orders may vary depending on the destination country. Orders may take 7-15 business days or longer, depending on customs processing and local postal services.

Please note that delivery times are estimates, and actual delivery times may be affected by factors beyond our control, such as weather conditions, customs processing, or postal delays.

3. Shipping Fees
Shipping fees will be calculated at checkout based on the shipping method and destination of your order. Shipping fees are non-refundable, except in cases where an order is returned due to a mistake on our part, such as sending the wrong item or a defective product.

4. Order Processing Time
Orders are typically processed within 1-2 business days after the order is placed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a tracking number to monitor the status of your delivery.

5. International Shipping
For international shipments, please note the following:

  • Customers are responsible for any customs duties, taxes, or import fees that may be applied by the destination country.
  • Customs policies vary by country, and we recommend that international customers check with their local customs office for more information before making a purchase.
  • Pureali is not responsible for delays caused by customs processing or international shipping carriers.

6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the shipping carrier’s website.

Please note that tracking information may take 24-48 hours to update after the order has been shipped.

7. Incorrect or Missing Information
Please ensure that all shipping information, including your address, phone number, and email, is accurate during checkout. If we receive an order with incorrect or incomplete address information, we will attempt to contact you to resolve the issue. If the delivery is delayed or returned due to incorrect address details, the customer is responsible for the additional shipping costs.

8. Undeliverable Packages
In the event that a package is returned to us due to an issue with delivery (e.g., the recipient was not available to sign for the package, or the address was incorrect), we will contact you to resolve the issue. Additional shipping fees may apply for re-delivery.

9. Delivery to P.O. Boxes
We may not be able to deliver to certain P.O. Box addresses, depending on the shipping carrier and destination. If we cannot deliver to your P.O. Box, we will contact you to request an alternate shipping address.

10. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us immediately at info@pureali.xyz. We will work with the shipping carrier to investigate the issue and arrange for a replacement or refund, depending on the circumstances.

11. Contact Us
If you have any questions or concerns regarding our Delivery Policy or your order, please do not hesitate to contact our customer service team: