Payment Policy
Effective Date: March 6, 2025

At Pureali, we aim to provide a seamless and secure payment experience for all of our customers. This Payment Policy outlines the terms and conditions for making payments for products and services purchased from our website.

1. Accepted Payment Methods
We offer several payment options to ensure convenience and security for our customers. The following payment methods are accepted:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.
  • PayPal: You can make secure payments using your PayPal account.
  • Other Secure Payment Methods: We may also accept other secure online payment methods as available in the checkout process.

2. Currency
All transactions on our website are processed in U.S. dollars (USD). For international customers, the final amount charged may vary based on exchange rates and any applicable fees from your payment provider or bank.

3. Payment Processing
Payments are processed at the time of order placement. Once you select your payment method and enter your details, the payment will be authorized and charged to your account. We will notify you immediately if there is an issue with processing your payment.

4. Order Confirmation
After a successful payment, you will receive an order confirmation email detailing your purchase, including the items, price, shipping address, and order number. Please review this information to ensure its accuracy.

If you do not receive an order confirmation email within 24 hours of placing your order, please contact our customer service team to verify your order status.

5. Payment Security
Pureali is committed to providing a secure shopping experience. We use industry-standard encryption technology to protect your payment information during transmission. We do not store sensitive payment details (such as credit card numbers) on our website or in our systems.

We also work with trusted payment processors who comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure that all transactions are secure.

6. Fraud Prevention
To protect against fraudulent transactions, we may require additional verification for certain orders, including confirming your payment method or providing additional identification. This is to ensure the security of both the customer and Pureali. If your order is flagged for security review, we will contact you as soon as possible to resolve the issue.

7. Taxes
Sales tax will be applied to orders based on the applicable tax rate in your state, country, or region. The total amount of tax will be calculated at checkout and will be included in your final payment. Any other taxes, fees, or duties related to international shipping are the responsibility of the customer.

8. Failed or Declined Payments
If your payment is declined or fails, you will be notified immediately. Please review your payment details and try again. If the issue persists, you may want to contact your bank or payment provider to resolve any issues.

9. Payment Disputes
In the event of a payment dispute or chargeback, we may suspend or cancel your order while we investigate the issue. Any charges or fees associated with disputes will be the responsibility of the customer.

10. Order Modifications and Cancellations
Once an order is placed and payment is processed, we are unable to make any changes or cancel the order unless it is done within 24 hours of the purchase. If you need to modify or cancel your order, please contact us immediately at info@pureali.xyz. After the 24-hour window, your order may have already been processed for shipment.

11. Contact Us
If you have any questions or concerns about our Payment Policy or need assistance with your payment, please feel free to contact our customer service team: